Rafiki Golf Society

Privacy Policy

Last Updated: March 21, 2025

1. INTRODUCTION

Rafiki Golf Society (“we,” “our,” “us,” or the “Society”) values and respects your privacy. This comprehensive Privacy Policy is designed to inform you about our practices regarding the collection, use, disclosure, retention, and protection of your personal information when you visit our website, use our services, participate in our events, or interact with us in any way.

This Privacy Policy applies to all members, prospective members, guests, website visitors, and any individuals who interact with Rafiki Golf Society. By accessing our website, applying for membership, participating in our events, or otherwise engaging with us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide to Us

We may collect the following types of personal information that you voluntarily provide to us:

Identification and Contact Information:

  • Full name, title, and preferred form of address
  • Home address, postal code, and country of residence
  • Email address(es) and telephone number(s)
  • Date of birth and gender
  • Emergency contact details

Golf-Related Information:

  • Golf handicap, home club affiliation, and CDH/membership number
  • Playing history, tournament results, and performance statistics
  • Golf equipment preferences
  • Availability and preferences for Society events and tee times
  • Pairing preferences and playing partners history

Membership and Financial Information:

  • Membership category and status
  • Application information and membership history
  • Bank account details, credit/debit card information, and payment history
  • Transaction records, billing details, and receipt confirmations
  • Tax-related information where applicable

Media and Communications:

  • Photographs and videos from Society events (with appropriate consent)
  • Testimonials, comments, and feedback provided by you
  • Survey responses and competition entries
  • Communication preferences and marketing opt-ins
  • Content of emails, letters, phone calls, and other communications with us

Special Categories of Personal Information:

  • Health information relevant to playing golf (such as mobility issues, medical conditions that may require assistance during events)
  • Dietary requirements for catering at Society events
  • Religious beliefs if relevant to participation (e.g., observance of religious holidays)

2.2 Automatically Collected Technical Information

When you visit our website or use our online services, we may automatically collect:

Device and Connection Information:

  • IP address, MAC address, and device identifiers
  • Browser type and version
  • Operating system and platform
  • Mobile network information and mobile device identifiers
  • Hardware model and settings

Usage Information:

  • Pages visited, content viewed, links clicked, and buttons pressed
  • Time and duration of visits
  • Search terms used on our website
  • Referring and exit websites and URLs
  • Page response times and download errors
  • Navigation patterns and interaction with advertisements

Location Information:

  • Approximate location derived from IP address
  • Precise location (with consent) for services such as finding nearby golf courses

2.3 Cookies and Similar Technologies

We use cookies, web beacons, pixel tags, local storage, and similar technologies to collect information about your browsing activities and to distinguish you from other users of our website. These technologies help us:

  • Remember your preferences and settings
  • Understand how you interact with our website
  • Analyze website traffic and popularity of various content
  • Facilitate social media functions
  • Deliver targeted advertisements
  • Improve overall website functionality and user experience

For detailed information on the specific cookies we use, their purposes, and how you can control them, please refer to our separate Cookie Policy.

2.4 Information from Third Parties

We may receive information about you from:

  • Golf clubs and venues that host our events
  • Golf governing bodies such as local, national, or international golf associations
  • Other golf societies or clubs where you are or have been a member
  • Payment processors and financial institutions
  • Social media platforms (when you interact with our social media presence)
  • Marketing partners and sponsors of our events
  • Publicly available sources such as golf tournament results databases

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Provision of Services and Membership Administration

  • Processing membership applications and renewals
  • Managing your account and maintaining membership records
  • Organizing and administering golf events, competitions, and social gatherings
  • Booking tee times and arranging transportation and accommodation
  • Recording and publishing competition results and handicap information
  • Facilitating the handicap system and maintaining accurate playing records
  • Arranging access to partner golf clubs and reciprocal playing privileges
  • Providing member benefits and processing associated rewards

3.2 Communications and Engagement

  • Sending essential service communications about your membership
  • Providing newsletters, updates, and information about Society activities
  • Notifying you about upcoming events, competitions, and special offers
  • Responding to your inquiries, requests, and feedback
  • Conducting surveys and collecting testimonials
  • Sending personalized communications based on your preferences and playing history
  • Facilitating communication between members (with appropriate consent)

3.3 Payment Processing and Financial Management

  • Processing membership fees, event payments, and competition entry fees
  • Managing direct debits, standing orders, and other payment methods
  • Issuing receipts, invoices, and financial statements
  • Processing refunds and handling payment disputes
  • Maintaining financial records for accounting and tax purposes

3.4 Website and Service Improvement

  • Administering and improving our website and online services
  • Analyzing usage patterns to enhance user experience
  • Troubleshooting technical issues and ensuring system security
  • Developing new features and functionality
  • Generating anonymized analytics and statistical information
  • Customizing content and layout based on user preferences

3.5 Legal and Regulatory Compliance

  • Verifying your identity when required
  • Complying with legal obligations and regulatory requirements
  • Responding to legal process and government requests
  • Establishing, exercising, or defending legal claims
  • Preventing and detecting fraudulent activity
  • Enforcing our terms and conditions and other agreements
  • Protecting the rights, property, and safety of our members, staff, and others

3.6 Marketing and Promotion

  • Informing you about promotions, events, and services (with consent where required)
  • Delivering targeted content and advertisements relevant to your interests
  • Promoting partner offers and discounts for members
  • Marketing our Society to potential new members
  • Managing sponsorship and partnership arrangements
  • Creating promotional materials featuring Society events and achievements

4. LEGAL BASIS FOR PROCESSING

Under applicable data protection laws, we process your personal information based on one or more of the following legal grounds:

4.1 Performance of Contract

Processing necessary for the performance of our contract with you as a member, or to take steps at your request before entering into such a contract. This includes:

  • Processing your membership application
  • Providing membership services
  • Organizing golf events that you register for
  • Processing payments and maintaining financial records related to your membership

4.2 Legitimate Interests

Processing necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your interests or fundamental rights and freedoms. Our legitimate interests include:

  • Improving and maintaining our services
  • Promoting and marketing our Society
  • Ensuring the security of our website and systems
  • Administrative purposes and internal record keeping
  • Analyzing how our services are used to develop new features
  • Enforcing our terms and conditions
  • Establishing, exercising, or defending legal claims

4.3 Consent

Processing based on your specific, informed, and unambiguous consent. We rely on your consent for:

  • Sending marketing communications (where not based on legitimate interests)
  • Using your photographs or testimonials for promotional purposes
  • Processing sensitive personal information such as health data
  • Using certain cookies and similar technologies
  • Sharing your information with specified third parties for particular purposes

You have the right to withdraw your consent at any time by contacting us using the details provided in the “Contact Us” section or by using the unsubscribe mechanism in our communications.

4.4 Legal Obligation

Processing necessary for compliance with a legal obligation to which we are subject, such as:

  • Maintaining records for tax purposes
  • Responding to requests from regulatory authorities
  • Complying with health and safety regulations
  • Preventing fraud and money laundering

4.5 Vital Interests

In rare circumstances, processing may be necessary to protect someone’s vital interests, such as in a medical emergency during one of our events.

5. DATA SHARING AND DISCLOSURE

We may share your personal information with the following categories of recipients:

5.1 Service Providers and Business Partners

  • Golf clubs and venues hosting our events or providing services to our members
  • IT service providers who support our website and other business systems
  • Communication providers who facilitate our emails, newsletters, and other communications
  • Payment processors who handle membership fees and event payments
  • Transportation and accommodation providers for away events
  • Professional advisers including lawyers, accountants, and insurers
  • Marketing and event management companies that help organize our activities
  • Photographers and videographers capturing Society events

5.2 Golf Governing Bodies and Affiliated Organizations

  • National and regional golf unions and associations
  • Handicapping authorities for maintaining official handicap records
  • Tournament organizers for competition entries
  • Other golf societies and clubs for reciprocal events
  • Sponsors and partners of our golf events (with appropriate consent)

5.3 Legal and Regulatory Authorities

  • Government bodies and agencies where required by law
  • Tax authorities for financial compliance
  • Law enforcement agencies for the prevention and detection of crime
  • Courts and tribunals in connection with legal proceedings

5.4 Business Transitions

In the event of a merger, acquisition, reorganization, bankruptcy, or other business transition, we may transfer your information to successors or assigns of our Society’s assets.

5.5 With Your Consent

We may also share your information with other third parties when you have given your explicit consent for specific purposes.

We require all third parties who process data on our behalf to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • For the duration of your membership with Rafiki Golf Society
  • To comply with legal, regulatory, and financial reporting requirements
  • To establish, exercise, or defend legal claims
  • For historical record-keeping and archival purposes

Specific retention periods include:

  • Membership records: Duration of membership plus 6 years after termination
  • Financial records: 7 years from the end of the financial year to which they relate
  • Event participation records: 3 years after the event
  • Website usage data: 26 months from collection
  • Marketing preferences: Until you opt-out or request deletion

When personal information is no longer needed, we will securely delete or anonymize it. We may retain anonymized information indefinitely.

7. YOUR PRIVACY RIGHTS

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request copies of your personal information that we hold. We will provide this information in a structured, commonly used, and machine-readable format.

7.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or incomplete.

7.3 Right to Erasure (Right to be Forgotten)

You have the right to request that we erase your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.

7.5 Right to Object

You have the right to object to our processing of your personal information in certain circumstances, particularly for direct marketing purposes or when processing is based on our legitimate interests.

7.6 Right to Data Portability

You have the right to request that we transfer your personal information to another organization or directly to you, under certain conditions.

7.7 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time.

7.8 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes data protection laws.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information. This is a security measure to ensure personal information is not disclosed to someone who has no right to receive it.

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies We Use

Our website uses various types of cookies and similar technologies:

Essential Cookies: Necessary for the website to function properly and provide basic features. These cookies cannot be disabled.

Preference Cookies: Enable the website to remember information that changes the way the website behaves or looks, such as your preferred language or region.

Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.

Marketing Cookies: Used to track visitors across websites to enable publishers to display relevant and engaging advertisements.

Social Media Cookies: Set by social media services when you share our content or interact with social media features on our website.

8.2 Managing Cookie Preferences

You can manage your cookie preferences through:

  • Our cookie consent banner when you first visit our website
  • Your browser settings to block, delete, or alert you about cookies
  • Our detailed Cookie Policy for more information about specific cookies and how to manage them

8.3 Web Beacons and Similar Technologies

In addition to cookies, we may use web beacons (clear GIFs), pixels, and other similar technologies to analyze website usage patterns, administer our website, and track user activities.

9. DATA SECURITY

We have implemented appropriate technical and organizational measures to protect your personal information against accidental loss, unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Firewalls, intrusion detection, and prevention systems
  • Regular security assessments and vulnerability scanning
  • Restricted access to personal information on a need-to-know basis
  • Multi-factor authentication for administrative access
  • Regular data backup procedures
  • Staff training on data protection and security practices
  • Incident response procedures for potential data breaches

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, in accordance with applicable law.

10. INTERNATIONAL DATA TRANSFERS

Rafiki Golf Society is based in United Kingdom, and your personal information may be stored and processed in your country of residence or any other country where we or our service providers maintain facilities.

If we transfer your personal information to countries outside your country of residence or the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your information, such as:

  • Standard contractual clauses approved by relevant data protection authorities
  • Binding corporate rules for transfers within a corporate group
  • Approved certification mechanisms and codes of conduct
  • Adequacy decisions by the relevant authorities where applicable

By providing your personal information, you acknowledge that it may be transferred to countries with different data protection laws, which may not provide the same level of protection as the laws in your country of residence.

11. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 16 (“Children”). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we discover that a child has provided us with personal information, we will promptly delete such information from our servers.

For junior golf members under the age of 16, we require parental or guardian consent before collecting and processing their personal information. We implement additional safeguards for the data of junior members, including restrictions on marketing communications and enhanced privacy controls.

12. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, plug-ins, and applications that are not operated by us. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We have no control over these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy policy of every website you visit. We cannot be responsible for the privacy practices or content of such third-party websites or services.

13. SOCIAL MEDIA FEATURES

Our website includes social media features, such as Facebook, Twitter, and Instagram buttons. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly.

Social media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them. We encourage you to review the privacy policies of these social media companies.

14. MARKETING COMMUNICATIONS

14.1 Newsletter and Promotional Communications

With your consent, we may send you newsletters, promotional emails, and other marketing communications about our events, services, special offers, and other information we think may interest you.

14.2 Opting Out

You can opt out of receiving marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email we send
  • Updating your communication preferences in your account settings
  • Contacting us directly using the information in the “Contact Us” section

Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as those about your account or membership.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Policy.

If we make material changes to this Privacy Policy, we will provide notice through our website or by other means, such as email, prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

16. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Rafiki Golf Society

Email: [email protected]

Please provide your full name, membership number (if applicable), and clear details of your question or concern to help us respond appropriately.

17. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.


By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.